{"id":11999,"date":"2024-02-05T10:39:34","date_gmt":"2024-02-05T08:39:34","guid":{"rendered":"https:\/\/turuntaidemuseo.fi\/usein-kysytyt-kysymykset"},"modified":"2026-03-09T15:42:42","modified_gmt":"2026-03-09T13:42:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/turuntaidemuseo.fi\/en\/faq","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;1%&#8221; bottom_padding=&#8221;3%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221; gradient_type=&#8221;default&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2>FAQ Frequently Asked Questions<\/h2>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"32\" data-end=\"149\"><strong>Are you wondering about something related to visiting the museum? On this page, we answer frequently asked questions.<\/strong><\/p>\n<p data-start=\"151\" data-end=\"344\" data-is-last-node=\"\" data-is-only-node=\"\">We want to ensure a pleasant and enjoyable museum visit for all our visitors and a safe environment for our artworks. Please follow the museum\u2019s shared rules. Thank you for your cooperation!<\/p>\n[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;60px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221; gradient_type=&#8221;default&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][toggles style=&#8221;minimal&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Museum Rules&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221; el_class=&#8221;teksti&#8221;]\n<ul>\n<li data-start=\"18\" data-end=\"108\">\n<p data-start=\"20\" data-end=\"108\">Please look, listen, and converse in the museum while being mindful of other visitors.<\/p>\n<\/li>\n<li data-start=\"109\" data-end=\"139\">\n<p data-start=\"111\" data-end=\"139\">Do not touch the artworks.<\/p>\n<\/li>\n<li data-start=\"140\" data-end=\"276\">\n<p data-start=\"142\" data-end=\"276\">Move calmly in the museum and be careful around the artworks. Keep an appropriate distance from the works, walls, and display cases.<\/p>\n<\/li>\n<li data-start=\"277\" data-end=\"392\">\n<p data-start=\"279\" data-end=\"392\">Strollers are allowed in the exhibition spaces, but large bags and other bulky items must be removed from them.<\/p>\n<\/li>\n<li data-start=\"393\" data-end=\"525\">\n<p data-start=\"395\" data-end=\"525\">Guide and assistance dogs are welcome in the museum. Other pets are allowed only in the museum caf\u00e9 and must be kept on a leash.<\/p>\n<\/li>\n<li data-start=\"526\" data-end=\"595\">\n<p data-start=\"528\" data-end=\"595\">Please ask our staff if you need help \u2014 we are happy to assist you.<\/p>\n<\/li>\n<\/ul>\n<p>We are a museum open to everyone, following safer-space principles. Our staff are here for you, so please contact us if you encounter any problems or have concerns, and we will do our best to help.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Prohibited Items&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"831\" data-end=\"924\">For the safety of the artworks, the following items are not allowed in the exhibition spaces:<\/p>\n<ul data-start=\"926\" data-end=\"1169\">\n<li data-start=\"926\" data-end=\"1005\">\n<p data-start=\"928\" data-end=\"1005\">Backpacks or large bags (handbags may be a maximum size of 20 \u00d7 30 cm \/ A4)<\/p>\n<\/li>\n<li data-start=\"1006\" data-end=\"1025\">\n<p data-start=\"1008\" data-end=\"1025\">Liquids or food<\/p>\n<\/li>\n<li data-start=\"1026\" data-end=\"1039\">\n<p data-start=\"1028\" data-end=\"1039\">Umbrellas<\/p>\n<\/li>\n<li data-start=\"1040\" data-end=\"1075\">\n<p data-start=\"1042\" data-end=\"1075\">Camera tripods or selfie sticks<\/p>\n<\/li>\n<li data-start=\"1076\" data-end=\"1110\">\n<p data-start=\"1078\" data-end=\"1110\">Outdoor clothing on rainy days<\/p>\n<\/li>\n<li data-start=\"1111\" data-end=\"1169\">\n<p data-start=\"1113\" data-end=\"1169\">Studded shoes are not allowed anywhere inside the museum<\/p>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Accessibility at the Museum&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;teksti&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"1208\" data-end=\"1437\">The accessible entrance to Turku Art Museum is located on the right side of the main entrance steps when viewed from Aurakatu. Access within the museum is barrier-free. There are no thresholds indoors and the doors are automatic.<\/p>\n<p data-start=\"1439\" data-end=\"1657\">The museum has two spacious accessible elevators. The accessible lift at the entrance is smaller than the main elevator. Maximum capacity: 3 persons \/ 400 kg.<br data-start=\"1601\" data-end=\"1604\" \/>Dimensions: width 90 cm, depth 1.5 m, height 2 m.<\/p>\n<p data-start=\"1659\" data-end=\"1770\">There are three accessible restrooms on the basement level of the museum, one of which is an accessible toilet.<\/p>\n<p data-start=\"1772\" data-end=\"1800\">Read more: <a href=\"https:\/\/turuntaidemuseo.fi\/en\/location\" target=\"_blank\" rel=\"noopener\">Easy access<\/a><\/p>\n<p data-start=\"1802\" data-end=\"1951\">Turku Art Museum is a <a href=\"https:\/\/vammaiskortti.fi\/en\/frontpage\/\" target=\"_blank\" rel=\"noopener\">Disability Card site<\/a>. Personal assistants are admitted free of charge. Guide and assistance dogs are welcome in the museum.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Instructions for Groups&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;teksti&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"1986\" data-end=\"2138\">To ensure the smoothest possible visit for all our customers, we recommend that all groups <strong data-start=\"2077\" data-end=\"2108\">book their visit in advance<\/strong> through our customer service.<\/p>\n<p data-start=\"2140\" data-end=\"2328\">When your group arrives at the museum, we kindly ask the group leader or teacher to report to the museum ticket desk. The staff at the desk will provide further instructions for the visit.<\/p>\n<p data-start=\"2330\" data-end=\"2430\">If you are interested in booking a private guided tour for your group, please see: <a href=\"https:\/\/turuntaidemuseo.fi\/en\/guided-tours\" target=\"_blank\" rel=\"noopener\">Guided Tours.<\/a><\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is Photography Allowed in the Museum or Exhibitions?&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;teksti&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"2667\" data-end=\"2755\">Photography is allowed in the museum and exhibitions <strong data-start=\"2720\" data-end=\"2754\">f<\/strong>or personal use without flash. Please be mindful of the surrounding space, other visitors, and museum staff when taking photos. You are welcome to tag us on social media: @turkuartmuseum<\/p>\n<p data-start=\"2919\" data-end=\"3139\">A separate photography permit is required if you bring professional equipment or if the photos are taken for purposes other than personal use. For photography permits, please contact <a href=\"https:\/\/turuntaidemuseo.fi\/en\/media\" target=\"_blank\" rel=\"noopener\">the museum\u2019s communication<\/a>.<\/p>\n<p data-start=\"3141\" data-end=\"3370\">If you would like to take wedding or graduation photos at the museum, please arrange the time in advance <a href=\"mailto:info@turuntaidemuseo.fi\">with our customer service<\/a>. Celebratory photography is only possible for small groups and only in the museum lobby areas.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Where Can I Store My Belongings During My Visit?&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;teksti&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"3430\" data-end=\"3586\">The museum offers a free, unattended coat rack and free lockers available during your visit. Tokens for the lockers can be borrowed from the museum.<\/p>\n<p data-start=\"3588\" data-end=\"3613\">Lockers are located both:<\/p>\n<ul data-start=\"3614\" data-end=\"3723\">\n<li data-start=\"3614\" data-end=\"3668\">\n<p data-start=\"3616\" data-end=\"3668\">on the lobby level next to the coat racks, and<\/p>\n<\/li>\n<li data-start=\"3669\" data-end=\"3723\">\n<p data-start=\"3671\" data-end=\"3723\">in the basement near the restrooms and elevator.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3725\" data-end=\"3899\">Please note that storage space for large luggage is limited. For more information about storing large suitcases or backpacks, ask at the ticket desk or from museum staff.<\/p>\n<p data-start=\"3901\" data-end=\"4008\">We cannot provide long-term storage \u2014 lockers are available only for the duration of your museum visit.<\/p>\n<p data-start=\"4010\" data-end=\"4121\">Lost items can be inquired about through our customer service:<br data-start=\"4072\" data-end=\"4075\" \/><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4077\" data-end=\"4100\">info@turuntaidemuseo.fi<\/a> \/ +358 40 6323 378<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Why Are Backpacks and Large Bags Not Allowed in the Exhibition Spaces?&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;teksti&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"4203\" data-end=\"4382\">Large bags and backpacks are not allowed in the exhibition spaces for the safety of the artworks. Even when we try to be careful, a large bag can accidentally bump into something. By leaving backpacks and large bags in the free lockers, we can help prevent situations that might endanger the valuable objects in the exhibition.<\/p>\n<p data-start=\"4533\" data-end=\"4732\">Small bags must also be carried in front of you or in your hand.<\/p>\n<p data-start=\"4533\" data-end=\"4732\">You may carry a child in a baby carrier during exhibitions, but it must be worn on the front of your body, not on your back.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Why Is Eating or Drinking Not Allowed in the Exhibition?&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;teksti&#8221; text_direction=&#8221;default&#8221;]Eating and drinking are not allowed in the exhibition spaces to protect the artworks. Liquids, food substances, and even oils from fingertips can damage valuable objects.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Why Are Studded Shoes Not Allowed in the Museum?&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;teksti&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"5030\" data-end=\"5182\">Our old and valuable floors cannot withstand studded shoes, so please do not wear them indoors. Studded shoes must be removed immediately upon entering.<\/p>\n<p data-start=\"5184\" data-end=\"5398\">You may borrow slippers from the museum for the duration of your visit or bring a pair of indoor shoes with you. Studded shoes can be stored in the free lockers or at the unattended coat rack during your visit.<\/p>\n<p data-start=\"5400\" data-end=\"5509\">During winter we do our best to keep the museum courtyard sanded, but please be careful when moving outdoors.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can I Bring a Pet to the Museum?&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;teksti&#8221; text_direction=&#8221;default&#8221;]Guide and assistance dogs are welcome in the exhibitions.<br data-start=\"5610\" data-end=\"5613\" \/>Other pets are allowed only in the museum caf\u00e9 and must be kept on a leash.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; 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